We are committed to providing you with high quality items such as sculptures and figures and ensuring your satisfaction. However, we understand that in some cases you may need to return an item or request a refund. This Return and Refund Policy outlines our procedures and guidelines for such situations.

1. Returns:

1.1 Eligibility for Returns:

We will only accept returns if the item is factory defective on the day of purchase.

1.2 Merchandise not eligible for return:

Products that have been opened or used.

2. Refunds：

2.1 Refund Eligibility:

Refunds will be issued for eligible returns. Please report it to us within the specified time period (within 3 days of receipt), if not reported within that time period, we will consider the item to be in perfect condition.

2.2 Refund Process:

Once your return has been inspected, we will notify you of the approval or denial of your refund.

2.3 Refund Method:

Refunds will be issued according to the original method of payment used at the time of purchase.
If your return is approved, we will issue a refund according to your original method of payment.
If payment was made by debit or credit card, refunds may take up to 3-5 business days to be reflected in your account, depending on your payment provider.

3. Exchanges

3.1 Exchange Eligibility:

We only exchange defective or damaged items.

3.2 Exchange Process:

If you need to exchange a damaged or defective item for the same item, please provide photographic evidence of the problem.

4. Cancellation

No cancellations are permitted after placing an order, whether paid in full or prepaid.
Refunds are not permitted even if full payment has been made.
Down payment will not be refunded even in case of reservation.

Please check the product carefully after receiving it. Please report to us when you notice anything unusual.